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Human Resources Certification Institute

By: Tonya Mead, CFE, CHFI, PI, MBA,MA Educational Psychology

Course Number and Activity ID #324488, Setting up an Administrative Investigation Program has been developed by  Shared Knowledge, LLC an HRCI Approved for Credit Program.

Participants of this activity will receive 2.0 hours of Continuing Education Credits to be applied toward Senior Professional in Human Resources (SPHR), Professional in Human Resources (PHR) and General  Professional in Human Resources (GPHR) Certifications.

Areas of Applicability

  1. Business Management and Strategy
  2. Employee and Labor Relations
  3. Risk Management

This training has been developed to meet the requirements of other Certification Programs. Upon registration and completion, students will be awarded a Continuing Education Certificate to demonstrate knowledge attained as indicated in the course objectives.

Presenter Executive Biography

Ms. Mead has more than 20 years advising executive leadership in state government, small business owners and nonprofits in the analysis of resource management, senior leadership, training and compliance, business practices for the identification of deficiencies and operational effectiveness. She is particularly adept at handling complex issues requiring sound judgment and discretion.  Ms. Mead  transformed the District of Columbia’s reputation for systemic educator misconduct reported in USA Today, EsquireWashington Post, NPR, and The Atlantic  to national leader for state turnaround strategies.

She is the president of Shared Knowledge, LLC  a certified small, minority women-owned firm specializing in cyber security and private investigations to support human resources and a recipient of the 2014 Cafritz Foundation Award for Excellence in Government and Public Service for combating fraud and innovative performance management design utilizing information technology.  She is a Certified Fraud Examiner and Computer Hacking Forensic Investigator and serves on the Advisory Council, the Association of Certified Fraud Examiners and is a member of the Cooperative Forecasting and Data Subcommittee for the Washington, DC Metropolitan Council of Governments.  She has served as the Executive Director, Minority Business Development Center for the New England Region where she facilitated financing and procurement contracts for her clients. She was also the Technical Advisor to small and minority subs contracted with primes to build the $13.0 Central Tunnel Artery Project in Massachusetts which was the largest infrastructure project in the World.


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  • Outline 

    • Background Information
    • Purpose
    • Audit versus Investigation
    • Process
    • Types of Investigations
    • The Administrative Investigations Program
  • Course Objectives 

    • Understand the purpose of the investigative process
    • Explain the situations in which an investigation is necessary
    • Identify the characteristics (basis, goal, nature, common methods, sequence, report, and confidentiality) that distinguish an audit from an investigation
    • Explain why accusations, ridicule, assumptions, and prejudgments must be avoided investigations
    • Reiterate the difference between audits and investigations
    • Learn about the different types of investigations
    • Learn how to establish an internal administrative investigations program
    • Reiterate the top 5 human resources risks
    • Explain how to conduct a needs assessment
    • Receive information on the most common risky employee behaviors
    • Review a sample employee assessment by function, daily tasks for each and inappropriate behaviors and misconduct associated with each
    • Obtain information on the average budget for investigations, the average cost per investigation, and the time from conception to closure
    • Learn about the critical positions used to staff an investigations program
    • Obtain information on developing a strategic plan, establish a framework, standardize the investigation process and ensure due process
    • Describe the elements of an investigation report
    • Determine the advantages and disadvantages of using in-house and outside counsel
    • Identify when it is best to seek outside counsel
    • Obtain information on the recommended knowledge, skills and abilities of the Chief Investigator , Forensic Investigator, and Data Analyst
    • Learn about the different types of legal privileges
    • Learn about the different phases of the Investigative Process (rapid response, document review, interview, storing evidence, and report writing)
    • Explain the specific components of each phase
    • Learn the reason why investigations must be unbiased

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